iriver Gen2 Clix 4GB MP3 Player w/ FM tuner Review

Average Reviews:

(More customer reviews)After reading a very favorable review of this unit on CNet, I purchased the 2nd Generation iRiver Clix 4GB player for $170.00.

By way of background, I own a Creative Labs ZEN Vision M 30GB player and my two daughters each have iPods (one has the Nano and the other has the 8GB model).I bought the iRiver Clix 4GB 2nd generation player for my son for his 12th birthday and I just have to say: "I REALLY LOVE THIS UNIT"!

Of all the MP3 players in our home now, this one is the easiest to use and the AMOLED screen is beautiful. It is sleek, easy to operate, has a beautiful display and interfaces well with our Windows-based PCs (drag and drop from Media Player with no hassles).The commands are very intuitive and well-organized.It's functionality can be mastered very quickly.

The IRiver Clix displays the album artwork as well as time, date, track info, etc on the screen during song playback, which is a really nice feature.

This unit is small and easily slips in a shirt pocket yet the screen (2.2 inches) is still big enough to render great images (album art work, pictures, etc).This unit is visual eye-candy!The album artwork and other track info sits nicely atop some really cool and colorful (user changeable) backgrounds.

I could not be happier with the ease of use of this device and it's user-friendly functionality.Honestly, someone in iRiver's marketing department should be fired because this is a wonderful product that has not received near the visibility it should.Shame!

No complaints on this player thus far. A+ ***** UPDATE AS OF MAY 2008 ******

10 mos into the life of my iRiver, the sound went out. I will admit, despite loving everything about this unit, I was afraid of what I might experience with their customer care - given some of the reviews I have read. Here is my experience (circa May of 2008):

I called the US customer support number. They answered on the 2nd ring (no hold time at all). I explained the problem and the troubleshooting I had already done. Within a few hrs, they sent me an email with a RA# (return authorization) and instructions on what to do. I mailed them my unit via USPS certified receipt. Within TWO business days of them receiving my iRiver, I received an email from them which contained a UPS tracking number from for the returned unit. They literally repaired the unit within a day or two of receiving it. (the note they sent back to me with the repaired player indicated the headphone jack plug was replaced).

So start-to-finish, this entire process took just over a week. I was VERY happy.

It seems iRiver is paying attention to the comments about their customer service. Unlike those who have gone before me, I would give my experience with iRiver Customer Service a solid A.

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Product Description:
The re-designed iRiver clix mp3 player plays music, video, displays photos, and more. Freshly updated with a sleek design, vibrant 2.2" AMO-LED screen, the iRiver clix is highly compatible with both MTP and UMS operating modes. The iRiver clix works with both subscription and pay-per-song music services.